Safe & Secure Shopping Guarantee
- The BarStoolsChairs.com Security Pledge
When you shop at BarStoolsChairs.com, you never have to worry about credit card safety. We guarantee that every transaction you make will be safe.
BarStoolsChairs.com use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, Firefox and AOL browsers, so that only BarStoolsChairs.com can read a buyer's personal information.
Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at BarStoolsChairs.com while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
- Our Promise and Commitment
We are committed to providing you the most complete selection of quality products, at the best prices, from the most helpful product experts in the business. We stand behind everything we sell at BarStoolsChairs.com, and promise you the absolute best online shopping experience. We have done everything possible to make purchasing at our site the best option of any existing retailer online or offline. We really pride ourselves on offering an unparalleled selection, excellent product knowledge, and fast service. If we are fortunate enough to earn your business, we will do everything possible to make sure this is one of the best online retail experiences you have had.
Great Products at Great Prices
We do our best every day to ensure that our prices are the best you can find anywhere.* We constantly check our prices to verify you are getting the best value. When you are comparing our prices with other online retailers, please make sure you are checking the total price (which includes the price of the item, shipping costs, and applicable taxes) and order processing time. We would be very surprised if you find a total price lower than ours, but let us know if you do and we'll attempt to match it at the time of purchase. We strive to bring you great value and service, which means offering you great products at great prices.
*Guarantee excludes clearance/closeout items, non-retail, private sales, membership clubs, and auction websites. The internet site must have the exact brand and model available for purchase and delivery. (Out of stock or back ordered items are not eligible).
30-Day No-Hassle Return Guarantee
Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you can return or exchange the item within 30 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging. As a convenience, orders placed between November 1st and December 25th will have the return guarantee extended to January 31st. Your return may be subject to restocking and shipping fees for each individual product as defined in our Returns and Exchange policy.
No Hassle Returns Guarantee
- Return & Exchange Policy
Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier (i.e., Eagle Global Logistics, Roadway) please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt).
If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging. As a convenience, orders placed between November 1st and December 25th will have the return guarantee extended to January 31st.
All products properly returned under this policy are eligible for a refund or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Please click on the Return & Exchange link on the page of the product you ordered to determine the exact restocking fee. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.
Please contact customer service at (800) 935-8879 or email us for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri *:00 AM to 6:00 PM EST.
- Yes, you read correctly: All of our furniture and home decor items ship free. Why does everything ship free? Because who wants to add a couch or sofa to a shopping cart, only to enter the shipping address and realize that shipping will cost as much as the furniture piece itself.
A lot of online furniture stores do it this way. We, on the other hand, tell you the total price of the article at the beginning. Doing so otherwise is more likely to result in a lost sale. And we definitely do not want to lose your sale. Keep this in mind when you’re comparison shopping on the internet. Some furniture retailers may claim to have lower prices on their products, but don't be fooled. Without free shipping, your costs may be much higher than advertised.
** Free Shipping offer available only within contiguous United States.
- Like most online stores, unless you reside in the state in which we operate (Florida), you will not have to pay taxes on your order. (Sorry Florida.)